Privacy Policy

Simpl Solutions operates Simpl Ops, an operational intelligence and business decision-support service for small and mid-sized service businesses.

This Privacy Policy explains what information we collect, how we use it, and how customers may contact us about their information.

Information We Collect

We may collect information provided directly by customers, including:

• Business name
• Owner name
• Email address
• Phone number
• Business website
• Business type, industry, and operating details
• Weekly business inputs such as leads, bookings, capacity, revenue, and notes
• Dashboard usage, onboarding responses, and support communications

We may also store operational information used to provide Simpl Ops, including business signals, alerts, dashboard tokens, lifecycle status, billing status, and system logs.

How We Use Information

We use customer information to:

• Create and manage Simpl Ops dashboards
• Monitor business signals and operational constraints
• Generate alerts, summaries, and recommendations
• Send dashboard links, weekly update reminders, and digest emails
• Manage free trials, billing status, support, and account access
• Improve service reliability, onboarding, and customer experience

Business Data

Simpl Ops is designed to help business owners understand operational patterns, possible revenue leaks, bottlenecks, and priorities. Any estimates or recommendations are based on the information available to Simpl Ops at the time.

Customers are responsible for the accuracy of the information they provide.

Sharing of Information

We do not sell customer data.

We may use trusted third-party tools to operate Simpl Ops, including hosting, automation, email, payment processing, analytics, spreadsheets, and AI services. These tools are used only to provide, operate, secure, or improve the service.

Payment Information

Payment processing may be handled by third-party payment providers such as Stripe. Simpl Solutions does not intentionally store full credit card numbers on its own systems.

Security

We use reasonable administrative, technical, and operational safeguards to protect customer information. No system can be guaranteed to be completely secure, but we work to reduce risk and protect access to customer dashboards and business data.

Dashboard Access

Simpl Ops dashboards may use secure access links or tokens. Customers should not publicly share dashboard links, access tokens, or private business information.

Data Retention

We may retain customer information for as long as needed to provide Simpl Ops, comply with business records requirements, resolve disputes, improve the service, and maintain operational logs.

Customers may request account review, cancellation, or data deletion by contacting Simpl Solutions.

Contact

For privacy questions, account requests, or data-related concerns, contact:

Simpl Solutions
Email: simplautomation@gmail.com